One IT Services & Solutions provide IT support by means of offering pre-arranged support visits as well as help desk support. Bespoke support arrangements can be agreed with individual schools, businesses and charities. We pride ourselves on our ability to relate to customers regarding their needs and wants, management style and IT ability and knowledge.
Located in Stockton-on-Tees we realise that to prosper we must be flexible, fast acting and responsive. Our aim is to please customers by providing them with what they want when they want it. These elements will differentiate us from our competitors and contribute towards our continued growth and a sustainable competitive edge. The support offered is a one-stop-shop ICT support service.
We listen to customer requirements and adapt and change where necessary. This upgrade needs to be done for the pupil census in October, workforce census in November. If you would like to book in a certain date/time for your. Please contact our helpdesk on 01642 635570 or email helpdesk@oneitss.org.uk if you need any.
Located in Stockton-on-Tees we realise that to prosper we must be flexible, fast acting and responsive. Our aim is to please customers by providing them with what they want when they want it. These elements will differentiate us from our competitors and contribute towards our continued growth and a sustainable competitive edge. The support offered is a one-stop-shop ICT support service.
We listen to customer requirements and adapt and change where necessary. This upgrade needs to be done for the pupil census in October, workforce census in November. If you would like to book in a certain date/time for your. Please contact our helpdesk on 01642 635570 or email helpdesk@oneitss.org.uk if you need any.
Services
Personalised technical and user support of all Management Information System modules.
Telephone advice and support when required.
Any Management Information System faults or user problems that arise during an OFSTED inspection will be dealt with within the hour.
We will give ad hoc assistance with creating reports, developing the use of new modules and processing Management Information System year end.
We will provide written instructions for standard tasks and procedures.
We will provide a data entry service (if time permits) at an hourly rate for entering (for example) Optional SATS results and pupil contact information.
Telephone advice and support when required.
Any Management Information System faults or user problems that arise during an OFSTED inspection will be dealt with within the hour.
We will give ad hoc assistance with creating reports, developing the use of new modules and processing Management Information System year end.
We will provide written instructions for standard tasks and procedures.
We will provide a data entry service (if time permits) at an hourly rate for entering (for example) Optional SATS results and pupil contact information.
Design, configuration, installation and support of whole school networks incorporating where appropriate server virtualisation.
Advice support and guidance in the use of MIS systems including associated add on's eg school dinner money, communication systems and VLE integration.
Help Desk service providing first line support and instant resolution of problems, this includes recording all calls.
Advice support and guidance in the use of MIS systems including associated add on's eg school dinner money, communication systems and VLE integration.
Help Desk service providing first line support and instant resolution of problems, this includes recording all calls.
One IT Services and Solutions offer regular pre-arranged support visits as well as help desk support, bespoke support arrangements can be agreed.
Find out more.
Second Level - should the problem not be solved by telephone using remote support software a support officer will visit.
Third Level - should the problem not be solved at an initial visit, a support officer will inform the school within 24 hours when they will return.
Fourth Level - if a problem persists the support officer will consult with the manufacturer or an external consultant and follow their guidance.
Find out more.
Second Level - should the problem not be solved by telephone using remote support software a support officer will visit.
Third Level - should the problem not be solved at an initial visit, a support officer will inform the school within 24 hours when they will return.
Fourth Level - if a problem persists the support officer will consult with the manufacturer or an external consultant and follow their guidance.
We have been using ONEIT for our SIMS support for almost 10 years now and have always found them to be very good.
We are now an Academy Trust incorporating 2 Secondary and 2 Primary Schools and we will in the future be using their support services in all of our Trust Schools, as we are confident that they can deliver the level of service and support that we need and to a very high standard.
I would like to take this opportunity to pass on our thanks to the SIMS team at OneIT who have worked very closely with us to further increase the use of assessment manager to produce termly progress reports for our children.
We are now an Academy Trust incorporating 2 Secondary and 2 Primary Schools and we will in the future be using their support services in all of our Trust Schools, as we are confident that they can deliver the level of service and support that we need and to a very high standard.
I would like to take this opportunity to pass on our thanks to the SIMS team at OneIT who have worked very closely with us to further increase the use of assessment manager to produce termly progress reports for our children.
We are excited to let you know as part of our continual commitment to supporting schools we are now offering a new Audio Visual Maintenance Service.
Our trained One IT Technical Support Engineer will visit 3 times a year to clean and maintain your AV systems as cleaning projectors prolongs the life of them and provides the teacher with a constant crisp, clear image.
As well as cleaning the projectors we will also provide a 1 hour response if you have a projector problem during an Ofsted visit.
Support also includes hardware loan replacements, realignment, refocusing and keystone correction of the projector image.
Our trained One IT Technical Support Engineer will visit 3 times a year to clean and maintain your AV systems as cleaning projectors prolongs the life of them and provides the teacher with a constant crisp, clear image.
As well as cleaning the projectors we will also provide a 1 hour response if you have a projector problem during an Ofsted visit.
Support also includes hardware loan replacements, realignment, refocusing and keystone correction of the projector image.
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