Raycon's Online Backup, Disaster Recovery and Business Continuity Service (BCS) provides onsite backup appliances which utilise snapshot technology to continually backup all data drives on all physical and virtual Windows servers; including Storage Area Network (SAN) data. Raycon has developed a portfolio of flexible IT support services to address the needs of corporate, small businesses and other organisations.
Our portfolio offers the highest level of support to customers by leveraging current and emerging technologies. Raycon is experienced in offering a wide range of IT services for all sizes of organisations and businesses. Raycon has experience in IT consultancy, project management, office relocations, structured cabling and systems supply as well as total support.
As companies become more dependent on IT for running their businesses, the need for better, faster and more reliable broadband and internet services becomes a necessity. We are able to advise on the best possible solution for your business, starting with basic broadband at competitive prices.
Our portfolio offers the highest level of support to customers by leveraging current and emerging technologies. Raycon is experienced in offering a wide range of IT services for all sizes of organisations and businesses. Raycon has experience in IT consultancy, project management, office relocations, structured cabling and systems supply as well as total support.
As companies become more dependent on IT for running their businesses, the need for better, faster and more reliable broadband and internet services becomes a necessity. We are able to advise on the best possible solution for your business, starting with basic broadband at competitive prices.
Services
Raycon are a dynamic and forward thinking Information Technology (IT) support and services provider.
We are committed to supplying professional IT support services for businesses and all other organisations.
Because of this expansion we can now provide more comprehensive IT services to a wider range of both large and small businesses, and other organisations, covering most areas of IT.
This also extends to telephony, data security and audio visual.
We pride ourselves on being friendly and always responsive to our customer's needs.
We are committed to supplying professional IT support services for businesses and all other organisations.
Because of this expansion we can now provide more comprehensive IT services to a wider range of both large and small businesses, and other organisations, covering most areas of IT.
This also extends to telephony, data security and audio visual.
We pride ourselves on being friendly and always responsive to our customer's needs.
Raycon have developed a portfolio of flexible IT support services to address the needs of corporate and small businesses.
Our portfolio offers the highest level of IT support to customers by leveraging current and emerging technologies.
Our four distinctive services ensure that critical server, desktop and network applications are up and running for as much of the time as possible.
The customer's IT department needs no longer to spend time supporting day-to-day user issues, instead allowing the IT department to concentrate on developing their networks and actively improving IT services - rather than just trouble-shooting.
Our portfolio offers the highest level of IT support to customers by leveraging current and emerging technologies.
Our four distinctive services ensure that critical server, desktop and network applications are up and running for as much of the time as possible.
The customer's IT department needs no longer to spend time supporting day-to-day user issues, instead allowing the IT department to concentrate on developing their networks and actively improving IT services - rather than just trouble-shooting.
Raycon have developed a portfolio of support services to address the needs of corporate and other organisations for cost-effective, flexible expert advice and fixes.
Pre-paid, remote technical support for server and / or desktop faults requiring an onsite visit, and for desktop integration projects.
Contracted remote service desk unlimited PC and networks fault support (Monday to Friday, 08:30 to 18:30 excluding Public Holidays).
Adhoc pay-as-you-go technical support for server and / or desktop faults requiring an onsite visit, and for desktop integration projects.
Pre-paid, remote technical support for server and / or desktop faults requiring an onsite visit, and for desktop integration projects.
Contracted remote service desk unlimited PC and networks fault support (Monday to Friday, 08:30 to 18:30 excluding Public Holidays).
Adhoc pay-as-you-go technical support for server and / or desktop faults requiring an onsite visit, and for desktop integration projects.
Consult-IT is essentially a method of budgeting for IT investments that are inevitably required on a random basis or planned basis.
It not only offers considerable savings but also eliminates unexpected bills.
Desktop Consult-IT time can be used in one hour blocks to investigate problems remotely (on computers that are not covered by Phone-IT / Remote-IT) and to resolve faults onsite that cannot be resolved remotely.
The time can also be used for desktop and for remote integration projects.
The volume-linked charging structure is such that, the more time a client anticipates requiring, the greater the discount.
It not only offers considerable savings but also eliminates unexpected bills.
Desktop Consult-IT time can be used in one hour blocks to investigate problems remotely (on computers that are not covered by Phone-IT / Remote-IT) and to resolve faults onsite that cannot be resolved remotely.
The time can also be used for desktop and for remote integration projects.
The volume-linked charging structure is such that, the more time a client anticipates requiring, the greater the discount.
Our Phone and Remote-IT support service is provided by support specialists who are fully trained to provide telephone support for a wide range of networks and software applications.
Raycon provides telephone support Monday-Friday between 08:30 and 18:30 (with extended and 24-hour cover available as an option) and offers a 1 hour response.
This means that within an hour of raising a call, the end-user will be contacted by a highly-skilled technical engineer who will, where possible, offer a satisfactory solution over the phone.
Raycon provides telephone support Monday-Friday between 08:30 and 18:30 (with extended and 24-hour cover available as an option) and offers a 1 hour response.
This means that within an hour of raising a call, the end-user will be contacted by a highly-skilled technical engineer who will, where possible, offer a satisfactory solution over the phone.
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