We offer a full range of business IT services, from desktop and server management up to network design and cybersecurity assistance. Our team can become your entire IT resource, or we can work alongside your existing team to add additional skills to your IT department. When my system goes down, it has a really significant impact on my productivity and it's therefore important to get the problem resolved quickly but also correctly.
1-Fix Ltd exceeded my expectations in this regard, even working over the weekend to fix a problem so that I could have the system up and running on Monday morning ready for work. This system is ideal for us. It's good to know that we have the support mechanism in place as and when we need it, but it's also reassuring to know that Craig has our best interests at heart and will help us to find the right solution for our office move.
1-Fix Ltd exceeded my expectations in this regard, even working over the weekend to fix a problem so that I could have the system up and running on Monday morning ready for work. This system is ideal for us. It's good to know that we have the support mechanism in place as and when we need it, but it's also reassuring to know that Craig has our best interests at heart and will help us to find the right solution for our office move.
Services
To enable us to deliver exactly what you need, we provide these services on a project basis, starting with a no-obligation meeting to fully understand your requirements and needs, either in person, by Teams or Zoom, or by phone.
We then head off and prepare a quote to match your requirements.
This is typically either a fixed-price project quote or a monthly support fee, depending on the type of service you require.
We'll also outline the timescales and our availability, so you're clear on everything you need to know to make a decision to outsource to us.
We then head off and prepare a quote to match your requirements.
This is typically either a fixed-price project quote or a monthly support fee, depending on the type of service you require.
We'll also outline the timescales and our availability, so you're clear on everything you need to know to make a decision to outsource to us.
First, we spend time getting to know how your business operates.
This includes finding out the type of issues you may have had in the past, the level of support you feel you need, and whether you need specific consultancy or have any up-coming projects that might affect the support requirements.
Once we have a full understanding of what you require, we prepare a support quotation including three levels of cover.
The top level is designed to incorporate remote support, helpdesk services and on-site support visits - all within one affordable monthly cost.
This includes finding out the type of issues you may have had in the past, the level of support you feel you need, and whether you need specific consultancy or have any up-coming projects that might affect the support requirements.
Once we have a full understanding of what you require, we prepare a support quotation including three levels of cover.
The top level is designed to incorporate remote support, helpdesk services and on-site support visits - all within one affordable monthly cost.
Most of our clients are using our managed service offering, which allows us to work as their IT team or in harmony with their in-house IT resources, meaning we are able to have full visibility of the network, servers and devices and we can ensure that they are security patched and vulnerability scanned.
We have helped a number of clients to achieve external certifications such as Cyber Essentials and Cyber Essentials Plus, ISO27001 and more generally with their requirements to comply with ICO & GDPR regulations.
We have helped a number of clients to achieve external certifications such as Cyber Essentials and Cyber Essentials Plus, ISO27001 and more generally with their requirements to comply with ICO & GDPR regulations.
When we talk about Business Continuity, we're tackling it from a hardware and network perspective.
By actively managing and monitoring the health of your IT equipment, we can ensure that unexpected downtime is minimised - a service that all of our Business contract clients benefit from as standard.
While this is good, it's not enough for most modern businesses.
After all, everything revolves around IT systems; accounting, business processes, documents.
We like to go further and one of our key offerings for our clients is a Datto BDR (backup & disaster recovery) appliance, suitable for businesses of all sizes.
By actively managing and monitoring the health of your IT equipment, we can ensure that unexpected downtime is minimised - a service that all of our Business contract clients benefit from as standard.
While this is good, it's not enough for most modern businesses.
After all, everything revolves around IT systems; accounting, business processes, documents.
We like to go further and one of our key offerings for our clients is a Datto BDR (backup & disaster recovery) appliance, suitable for businesses of all sizes.
1-Fix works with a number of core partners, including NSN and Microsoft, to allow us to provide our clients with best-in-class VoIP solutions.
We have access to a number of VoIP platforms to allow us to provide you with the telephone system that is right for you; whether your requirements are to reduce your current telephony spend, improve your phone system with increased portability or features such as wallboards or call centre functionality, or to bring all of your services under one provider.
We have access to a number of VoIP platforms to allow us to provide you with the telephone system that is right for you; whether your requirements are to reduce your current telephony spend, improve your phone system with increased portability or features such as wallboards or call centre functionality, or to bring all of your services under one provider.
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